FAQs Event Creator

1. How do I create an event?

Event creators are pending approval. Send your application first and once approved you will receive credentials to login to your creator dashboard. To create an event, log into your event creator account and click the “Create Event” button. You will be prompted to fill in details such as the event name, date, location, and ticketing options. Once complete, hit “Publish” to make your event live.

2. How do I edit or cancel an event?

To edit an existing event, go to the "My Events" section in your dashboard, select the event, and click “Edit Event.” To delete, click the trash icon and confirm. At the moment there's no option to cancel or postpone an event if you have already sold tickets. You need notify tickets holders individually in such case.

3. How do I set ticket prices and availability?

When creating your event, you’ll have the option to set ticket prices, available quantities, and other additional info. You can manage your tickets at any time from the event dashboard.

4. How do I promote my event?

You can share your event directly on social media using the “Share” button in your event dashboard.

5. How do I check bookings and attendee information?

In the “Event Reservations” section of your dashboard, you will see a detailed list of all bookings, including the name, contact information, and ticket type of each attendee.

6. How do I manage refunds and cancellations?

Refund policies are set by you during event creation. Since we do not collect payments through the platform, you are responsible for processing payments and managing refunds to attendees.

7. What kind of support can I expect?

Our customer support team is available to help you with issues regarding event setup and managing bookings. You can reach out via email.

8. Can I track sales?

Yes, analytics on ticket sales can be accessed via the Reports tab in your dashboard.

9. How do I contact attendees directly?

You can message attendees using the "Contact Attendees" function under Event Reservations.

10. How do I ensure my event complies with venue regulations?

It’s your responsibility to ensure your event meets all venue rules, including capacity limits, safety measures, and permits. Make sure to confirm requirements with your venue before listing your event.

11. How do I change the event date, time, or venue?

To update the event details such as the date, time, or venue, go to "My Events," select the event you wish to edit, and update the necessary information. Attendees are notify by email of time and location changes.

12. Can I change the ticket price after publishing the event?

Yes, ticket prices can be modified, but changes will only apply to new bookings. Go to the "My Events" section, choose the event, and adjust ticket prices. It's recommended to communicate pricing changes to potential attendees through your event page.

13. How do I update the event description or images?

You can update the event description, images, or other content by going to the "Edit Event" section under "My Events." Make sure any changes reflect the current status of the event to avoid confusion.

14. What happens if I change the capacity of my event?

If you need to increase or decrease the capacity of your tickets, go to the "Edit Event" section in your dashboard. Under the section "Ticket Details" add more tickets.

15. Can I close sales before the event has reached its capacity?

Yes, you can close sales at any time from your dashboard under “My Events.” Click on the icon "Close sales". Your event will be still live but no new bookings will be accepted.

16. What Kind of Events Can I Publish?

You can publish events related to the following categories:

Cultural events (e.g., art exhibitions, workshops, language classes)
Music and entertainment events (e.g., concerts, live performances)
Food and drink events (e.g., food festivals, wine tasting)
Charity events (e.g., fundraisers, charity auctions)
Themed parties (e.g., costume parties, holiday events)
Comedy shows and stand-up performances
Fitness and wellness events (e.g., yoga classes, fitness challenges)
Business promotions (e.g., networking events, product launches)

Only events related to these categories are allowed. If you wish to publish an event outside of these categories, please contact us for approval.

Any violations of our event policies will be reported to the authorities. Please also check our related page Become an Event Creator and under our Terms and Conditions.