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FAQs User

FAQs User


Booking and attending events


1. How do I create an account on Funn Italiano?


Click on the “Register” button on the homepage. Fill in your details, including your email address, name, and password, and follow the instructions to complete your registration. You will receive an OTP code to confirm your email. Once done, it's all set up!


2. How do I get tickets for an event?

Registration is mandatory for booking and attending events. Select the event, click on "Tickets," choose your ticket type, add it to your cart, and follow the checkout process. You will receive your tickets by email or you can download them in your profile area.


3. Can I refund or exchange my tickets?

Refunds or exchanges are subject to the event organizer's terms and conditions. Please review the event details carefully before purchasing.


4. How can I contact the event organizer?

To contact the event creator, go to the event page and click on “Send a message.” This will open a contact form where you can send your inquiry directly to the organizer.


5. How do I manage my bookings?

Go to the “Event History” section in your dashboard. Here, you can view all your current and past bookings, download tickets, and check booking details.


6. What should I do if I forget my password?

If you forget your password, click on “Forgot Password” on the login page, and follow the instructions to reset it. You will receive an email with a password reset link.


7. Is my payment information secure?

We are not collecting payments through the platform. In case of paid events, check payment instructions with the creator if pay-on-site or via external link. Funn Italiano is not responsible for any payments between the user and organizer.


8. How do I delete my account?

If you wish to delete your account, go to the “Profile” section in your dashboard, and select “Delete Account.” You will receive a confirmation email for the deletion process.


9. How do I update my personal information?

You can update your personal information by navigating to the “Profile” section. Here, you can edit your name, email address, phone number, and other details.


10. How can I report an issue with an event or organizer?

If you encounter any issues with an event or an organizer, please use the Report Event button in the single event page or Contact Us to report the problem, and we will investigate it accordingly.


11. Can I save events to attend later?

Yes! You can add events to your “Wishlist” for easy access later. Just click the heart icon next to any event to save it.


12. How do I access my tickets?

Your tickets can be accessed via the "Event History" section in your dashboard. Simply log in and navigate to your bookings to download or view your e-tickets. Also click on the "Eye" icon for all further details.


13. Can I transfer my ticket to someone else?

No, you cannot transfer your ticket. Please contact the organizer for any changes.


14. What should I do if I have any issue with payment links or bank transfer?

We don’t collect any payments through the platform. Be aware before sending money and contact the event organizer for any payment issues. We are not responsible for payments and transactions between the attendee and the organizer.


15. What happens if an event is canceled or postponed?

If an event is canceled: You will receive a notification by email. In case you paid the organizer directly, you should contact them for a refund.

If an event is postponed:If a new date is confirmed, you will have the option to cancel your current ticket and reserve a new one.

Significant changes to the event:If changes such as venue or timing occur and you can no longer attend, you can cancel your ticket through the “Event History” section in your dashboard.


16. How do I change the name on my ticket?

If allowed by the event organizer, you can change the name on your ticket by contacting the organizer directly.


17. Can I bring a guest to the event?

Whether or not you can bring a guest depends on the event. Some events require each attendee to have their own ticket, while others may offer group or family ticket options. Check the event’s details page for information on ticketing policies.


18. What if I have special accessibility needs?

If you have specific accessibility requirements, please contact the organizer through the "Send a message" button.


19. Can I edit my booking after it's confirmed?

If the event allows it, you can edit certain details (such as attendee information) from “Event History” in your dashboard. If editing options aren’t available, contact the event organizer directly.


20. Do I need to print out the ticket?

It’s not necessary to print your ticket. You can simply show the digital version of the ticket from your smartphone or tablet at the event check-in.


21. Is there a mobile app available?

Our platform is mobile-friendly, and you can access all features through your mobile browser. A mobile app will be available soon